NAK99 Terms & Conditions – Malaysia Platform Usage Terms 2026

1 Introduction

These Terms and Conditions ("Agreement") are a legally binding agreement between you ("Member" or "User") and NAK99 ("Platform", "We", or "Company") governing the use of the nak99.best website and all services, games, and features offered therein.

NAK99 is an online entertainment platform offering Live Casino games, slots, Sports Betting, e-sports, live matches, and table games to users in Malaysia. The platform operates entirely online and is accessible from any device with an internet connection.

We reserve the right to amend, update, or replace these Terms & Conditions at any time without prior notice. Changes take effect immediately upon publication on the nak99 platform. It is your responsibility to review this page periodically to stay informed of the latest terms. Continued use of the platform following any amendment constitutes your acceptance of the revised terms.

2 Member Eligibility

To register and use NAK99's services, you must meet all of the following eligibility requirements at all times:

• Be at least 18 years old at the time of registration and throughout the period of platform use.
• An individual with full legal capacity to enter into a binding agreement under Malaysian law.
• Not appearing on any self-exclusion list enforced by any relevant regulatory body.
• Not acting as an agent or representative of any third party in any capacity related to the use of the nak99 platform.
• Not residing in a state or jurisdiction where access to online gambling platforms is absolutely prohibited under local law.

NAK99 reserves the right to verify member eligibility at any time and to request identity verification documents where necessary. Failure to provide the requested documents within the stipulated timeframe may result in account suspension or closure.

3 User Account

Each user is only permitted to hold one (1) active account on the NAK99 platform at any time. Registering multiple accounts using different names, phone numbers, email addresses, or any other information is strictly prohibited.

During registration, you are responsible for:

• Providing true, accurate, current, and complete information as required in the registration form.
• Keeping your account information accurate and up to date at all times.
• Keep your account password confidential and do not share access with any other party.
• Notify NAK99 immediately if you suspect any unauthorized access to your account.

NAK99 is not liable for any losses arising from unauthorised access to your account by a third party due to your failure to keep your login credentials secure. You are solely responsible for all activity that occurs under your account.

4 Deposit & Fund Management

NAK99 accepts deposits via the following local Malaysian payment methods:

• Touch 'n Go eWallet — Instant deposit, minimum RM 10
• GrabPay — Instant deposit, minimum RM 10
• Boost — Instant deposit, minimum RM 10
• ShopeePay — Instant deposit, minimum RM 10
• DuitNow QR & DuitNow Transfer — Processed within 5 minutes, minimum RM 20
• FPX (Maybank2u, CIMB Clicks, Bank Islam, RHB Now, Hong Leong Connect) — Processed within 10 minutes, minimum RM 20

All deposits are final and non-reversible once processed. Funds deposited into a NAK99 account are strictly for entertainment gaming purposes and do not accrue interest or dividends. NAK99 reserves the right to limit the maximum daily or monthly deposit amount in accordance with operational requirements or current regulations.

You are responsible for ensuring that all deposited funds are your own and are not derived from any unlawful activity. Any deposit suspected to originate from an illegitimate source will be frozen pending investigation and may be reported to the relevant authorities.

5 Fund Withdrawals

NAK99 members may submit a withdrawal request at any time, subject to the following conditions:

• The account has completed the required identity verification process (KYC).
• The minimum withdrawal amount is RM 50 per transaction.
• The maximum standard withdrawal amount is RM 50,000 per day. Higher limits are available for Diamond VIP members.
• Withdrawals are processed using the same payment method as your most recent deposit.
• Any active bonus must meet the full rollover requirement before bonus funds are eligible for withdrawal.

Withdrawal processing times range from 30 minutes to 24 hours, depending on membership tier and payment method. Diamond VIP members enjoy priority processing within 30 minutes. NAK99 does not charge any processing fees for standard withdrawals via listed Malaysian payment methods.

NAK99 reserves the right to suspend or place a hold on withdrawals for security review purposes, identity verification, or investigation of suspected suspicious activity. In such cases, we will notify the member concerned within 24 hours and endeavour to resolve the review within a reasonable timeframe.

6 Bonuses, Promotions & Loyalty Programme

NAK99 offers a variety of bonuses and promotions from time to time. All bonuses are subject to specific terms published alongside each offer. General bonus terms are as follows:

• Welcome Bonus: Available to new members only with a minimum first deposit of RM 20. Rollover requirement is 20× the bonus amount within 14 days.
• Weekly Cashback: Calculated based on net weekly losses. Cashback rates vary by membership tier (Silver 3%, Gold 7%, Diamond VIP 15%). Credited every Monday with no minimum loss requirement for Diamond VIP members.
• Reload Bonus: Available subject to the terms and duration stated on the Promotions page. Cannot be combined with other bonus offers unless otherwise stated.
• Tournament Prize: Prize distribution in accordance with the terms and rankings specified in the relevant tournament terms.

NAK99 reserves the right to cancel, modify, or withdraw any bonus or promotion at any time if there is evidence of abuse, fraud, or a breach of terms. Our decisions on bonus-related matters are final and binding.

7 Game Rules

All games available on the NAK99 platform — including slots, Live Casino, table games, Sports Betting, and e-sports — have their own specific rules, which can be found within the respective game interface.

The general terms governing gameplay at NAK99 are as follows:

• The outcome of all games is final once a round or bet is completed. No appeals against valid game results will be entertained.
• In the event of a technical interruption during gameplay, NAK99 will determine the outcome based on server-recorded data — not based on what was displayed on your screen.
• Accepted sports bets are binding. NAK99 does not void valid bets at a member's request unless the situation clearly involves a verified technical error confirmed by the system.
• Minimum and maximum bet limits are set for each game and table. Members are responsible for adhering to the displayed limits.
• NAK99 reserves the right to void any bets accepted in error due to technical faults or incorrect odds, with a full refund of the bet amount credited back to the member's account.

For Sports Betting and e-sports markets involving the Malaysia Super League, EPL, Thomas Cup badminton, or e-sports tournaments such as MPL Malaysia and PMPL SEA, additional rules regarding handicap calculation, over/under markets, and other market types are outlined in the Help section of the nak99 platform.

8 Member Conduct & Responsibilities

As a NAK99 member, you agree not to engage in any of the following activities:

• The use of any automated software, bots, scripts, or artificial mechanisms to influence or exploit any game or system at nak99.
• Any attempt to hack, infiltrate, or interfere with the technical functions of the nak99 platform in any way.
• Collusion between two or more accounts to manipulate game outcomes or unlawfully fulfil bonus requirements.
• Use of a false identity, fraudulent documents, or misleading information during registration or verification.
• Any activity involving money laundering conducted through the nak99 platform.
• Distributing offensive content, making threats, or harassing other members through the platform's communication features.

NAK99 operates a continuous monitoring system to detect suspicious activity. Any breach of the terms set out in this section may result in immediate suspension, permanent account closure, freezing of all funds, and reporting to the relevant authorities.

9 Privacy & Data Protection

NAK99 takes member privacy seriously. The collection, processing, and storage of your personal data is carried out in accordance with the Personal Data Protection Act 2010 (PDPA) Malaysia.

The personal data we collect includes your name, phone number, email address, payment information, and platform usage data. This information is used for the following purposes:

• Member account management and verification.
• Processing of deposit and withdrawal transactions.
• Delivering effective customer support.
• Fraud detection and prevention.
• Compliance with legal and regulatory requirements.
• Platform improvements and user experience enhancements.

NAK99 does not sell, rent, or disclose members' personal information to third parties for marketing purposes without your explicit consent. For more details on how we handle your personal data, please refer to NAK99 Privacy Policy which forms part of these Terms & Conditions.

10 Responsible Gaming

NAK99 is committed to promoting responsible gaming and ensuring that entertainment remains a healthy pursuit. Our platform provides the following self-control tools for all members:

• Deposit Limit: Set daily, weekly, or monthly deposit limits to suit your needs via your account settings.
• Loss Limit: Set the maximum loss amount you are willing to accept within a given period.
• Session Time Limits: Set daily session time reminders or limits for your gaming activity.
• Forced Break: Suspend your account for 24 hours, 7 days, 30 days, or a longer period upon your own request.
• Self-Exclusion: Permanently close your account with a long-term self-exclusion option.

If you are concerned about your own gambling habits or those of someone you know, please contact the NAK99 support team or visit the Responsible Gaming us to access support resources and professional guidance.

11 Account Suspension & Closure

NAK99 reserves the right to suspend or close a member's account at any time for the following reasons:

• Violation of any section of these Terms & Conditions.
• Confirmation that the member is under 18 years of age.
• Legal compliance requirements or directives from regulatory authorities.
• Suspected activity related to fraud, money laundering, or other financial crimes.
• Security threats against the platform's systems or other members.
• Closure request initiated by the member.

If an account is closed due to a breach of terms, NAK99 reserves the right to withhold or forfeit the account balance, any unclaimed bonuses, and all winnings derived from the violating activity. For account closures requested by the member for responsible gambling reasons, any valid cash balance will be refunded upon completion of the verification process.

12 Disclaimer & Limitation of Liability

NAK99 provides its platform and services on an "as is" and "as available" basis. We make no warranties, express or implied, regarding the uninterrupted operation of the platform or the absence of technical errors.

To the extent permitted by applicable Malaysian law, NAK99 shall not be held liable for:

• Financial losses arising from gameplay or wagering on the platform, including any money staked and lost.
• Technical disruptions, system failures, or communication outages beyond our reasonable control.
• Unauthorized access to your account resulting from your failure to safeguard your login credentials.
• Indirect, incidental, or consequential losses arising from the use of or inability to use the nak99 platform.

These Terms & Conditions are governed by and interpreted in accordance with the laws of Malaysia. Any dispute arising in connection with these Terms & Conditions shall first be resolved through good-faith negotiation. If a resolution cannot be reached, the dispute will be referred to the jurisdiction of the competent courts of Malaysia.

For any enquiries regarding these Terms & Conditions, please contact the NAK99 support team via:

• Live Chat — available 24 hours a day, 7 days a week on the nak99 platform
• Email: support@nak99.best
• WhatsApp Support — number available on the FAQ page